We are jacksonheim CONCIERGE.

YOUR SPACE, JACKSONHEIM HOSPITALITY. MAKE MORE FROM YOUR SPACE.

We are HEIMHOST

YOUR SPACE, HEIMHOST HOSPITALITY. MAKE MORE FROM YOUR SPACE.

LET US TAKE CARE OF IT

Premium property management manchester

For a percentage of your earnings, Jacksonheim Concierge’s experienced property management team can increase your profits from your space. Unsure if this is right for you? Find out more about our Manchester property management services and enquire below.

As Featured In
“Inspired by a myriad of international locations and cultures.”
“These apartment offer plush interiors to rival the luxury hotels.”
nest-seekers-international
“Inside these apartments is where the magic happens.”
“Jacksonheim has become known for their interior design with apartments.”
“Jacksonheim know a thing or two about beautiful decor and luxury Aparthotels.”
“These apartments are not spaces you come about every day.”

MISSION-DRIVEN

property managers Who Are Committed to driving A long term leading market value for You.

With an ever expanding portfolio of owned and managed boutique properties within Manchester, we are completely dedicated to having a singular focus for outstanding service, unique design, operational efficiency, and revenue management. 

As owners ourselves, we fully understand how to balance the investment return requirements of the client, with the product and design quality needed to drive revenue and returns.

We help create spaces that are efficient to manage and supported by revenue management technology that drives strong and consistent top line revenues.

Why use a property management partner In Manchester?

THE 'WHY'

As an landlord or short term let host, it can become very overwhelming dealing with the continuous incoming and outgoing tenants/guests. From meet and greet, to dealing with all the maintenance issues, it requires high levels of energy and the day to day runnings can take up a lot of your time.

THE 'SOLUTION'

What’s the solution? Jacksonheim Concierge can take all the stresses away by managing your property and adding value to your space with our market leading services. Boost your revenue today with our hassle free property management services.

THE 'BENEFIT'

Jacksonheim Concierge offers tailor made management services to help with your short term let and monthly stays. We are the best provider of property management services in the UK. Our clients will receive a market leading service with traditional values of honesty and trust.

Services we offer

1

Photography & listing creation

One of our professional photographers will come over to your property and take high resolution photos. Good quality photos really are a must.

We then create listings across over 60+ platforms including Airbnb, Booking.com, Rightmove, Zoopla, Expedia, and HomeAway.

2

Guest/Tenant liaison

Guests and tenants are statistically proven to choose the host who responds most quickly.

Our dedicated team are available 14 hours a day, 7 days a week as point of contact.

Our late night partner Radius are available for the remaining 10 hours, making our service truly 24/7.


3

Guest/tenant Screening

You wouldn’t let any stranger into your property and neither would we.

All our guests and tenants are verified through our trust and safety partner Superhog.

Superhog capture all the guests information and require a copy of photo ID to match a selfie, before they are considered verified.

4

Insurance & Deposits

The safety of your property is paramount so we provide insurance through our trust and safety partner, Superhog. For as little as £2 per guest/tenant, your property is fully insured and protected against damage to the value of £3.75m.

Every tenant/guest must also provide card details for an authorisation hold of £500. Deposits may differ for long term lets.

5

Cleaning & Linen

We conduct all our cleaning in-house, providing a best-in-class clean team. This means we have full control over the cleanliness of your listing.

A comfortable night's sleep is essential for any guest. We provide hotel-quality linens and branded towels as standard.

6

Dynamic Pricing & Management

Dynamic pricing is key, our bespoke algorithm changes nightly rate on a daily basis to maximise returns.

We utilise technology to provide a best-in-class experience. Our partner providers are Blink, Minut, RemoteLock, Guesty, and Dack.

OUR MARKETING LEADING CLIENT PORTAL

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our pricing Structure

Long Term Let

Unmanaged Service
12% + VAT
  • MARKETING
  • WEB LISTING
  • ADVERTISING
  • VETTING
  • INSURANCE
  • DEPOSIT

Long Term Let

Managed Service
15% + VAT
  • MARKETING
  • WEB LISTING
  • ADVERTISING
  • VETTING
  • INSURANCE
  • DEPOSIT
  • 14/7 SUPPORT
  • MAINTENANCE

Short Term Let

Fully Managed Service
20% + VAT
  • MARKETING
  • WEB LISTING
  • ADVERTISING
  • VETTING
  • INSURANCE
  • DEPOSIT
  • 24/7 SUPPORT
  • MAINTENANCE
  • SURVEILANCE
  • HOUSEKEEPING

our Clients & partners trust us

DANNY & RYAN SHIMMIN

London

"We have compleate peace of mind knowing that our properties are in professional hands. I have seen major growth in my customer satisfaction, and profits. The serviced apartment model is a great way to increased rental yields."

TOM CRAVEN

Manchester

"HeimHost offer a second to none management service and leave nothing to chance, making sure our apartments are fully booked and all eventualities are taken care in a professional and proactive way. There is no other management company we’d want to work with in Manchester."

SEAN CARDEN LOVELL

Edlesborough

"HeimHost has taken all of the stress and worry out of short term letting and maximises the return on my investment. I was shocked by the occupancy levels they were able to consistently deliver, without haemorrhaging nightly rates."

LET US TAKE CARE OF YOU

ready to reach new heights?

Hit the button below and one of our specialists will give you a call, at a time and date that suits you.

SMALL BUT MIGHTY

Our Concierge Team

our team
is ready to help

Concierge Enquiries

FAQ

We get it, it's a lot to take in but your minds still full of questions!
Here are the most frequent questions and answers!

A property management company is a firm that specialises in managing and maintaining residential and commercial properties. They provide services such as property inspections, rent collection, free valuation services, resident management companies, managing agents, repairs and maintenance, tenant screening and placement, legal advice and marketing assistance. Property management departments are responsible for ensuring the smooth running of all aspects of a property’s operations such as rent collections, tenant placement and landlord relations.

The primary difference between a letting agent and a property management company is that a letting agent mainly focuses on finding tenants for the property, while a property management company takes care of long-term maintenance and upkeep. Letting agents handle rental contracts, tenancy agreements, tenant screening and checks, deposits, payments and more. On the other hand, property management companies take care of repairs and maintenance, rent collection and legal advice as well as offering marketing assistance to landlords. Both services are valuable in managing rented properties but they offer different levels of involvement.

Currently, our property management services are only operating in Manchester City Centre and surrounding areas.

We rely on a number of third-party services to ensure the best possible experience for all guests.

SUPERHOG: Superhog is an online verification system which ensures safety and protection for us as a short-term rental host and the guests as renters.

Mînut: Mînut is a noise and occupancy sensor. These devises are placed out of reach from guests and manages the sound within your apartment. This helps prevent parties and neighbour complaints.

Amazon Blink Camera: Our blink cameras allow us to keep security tight and monitor any unaccounted guests. These are placed at the entrance to the apartment only to preserve the privacy of our guests. Our security partner, Radius Security, monitor the cameras 24/7.

Remotelock: All our apartments are fitted with Remotelock Smart Locks which allow seamless remote check-in for our guests.

We have 3 pricing structures. All percentages quoted are exclusive of VAT.

Long Term Let (Unmanaged)

12% of the accommodation fee. 

 

Long Term Let (Managed)

15% of the accommodation fee

 

Short Term Let (Fully Managed Service)

20% of the accommodation fee (after channel fee’s have been deducted). We also charge guests a cleaning fee which is retained to cover cleaning and laundry costs. We also charge a small monthly fee* which covers all operational costs, including  but not limited to; RemoteLock subscription, Minut subscription, Insurance per booking.

*This will be dependent upon number of reservations each month.

Our dedicated Customer Service team speak a combination of 4 languages – English, Portuguese (Brazilian), Swedish (Svenska) and French (Français).

Absolutely! We are happy to manage as many listings as you need.

Our Jacksonheim Concierge team will handle all booking enquiries as soon as the onboarding process is complete. All guests must verify through SUPERHOG before they can check-in.

Guests will need to verify their personal details through our partner SUPERHOG, providing ID and bank details. This step is mandatory prior to check-in – once completed, the guest(s) will receive check-in instructions to their email address, which includes a personalised code to enter the apartment independently using the remote lock.

Our dedicated housekeeping team will provide clean, hotel-quality linen, towels, and toiletries before each new guest checks in.

If you cancel within the first 3 months of your contract, you have a 3 month cooling off period.

Any cancellations after 6 months have a 6 month cooling off period.

If you’re interested in finding out more about our Manchester property management service, send us an enquiry today using the form provided and someone from Jacksonheim Concierge will get back to you.

Airbnb property management refers to the management of a property that is listed on Airbnb. It involves managing everything from guest communication and check-ins to cleaning and maintenance.

Typically, Airbnb property management companies offer a range of services to help property owners manage their listings. These services may include:

  1. Guest communication: Property management companies can handle all guest communication, from initial inquiries to check-in and check-out. They can also respond to guest reviews and address any concerns or issues that arise during the stay.

  2. Listing optimization: Property management companies can help optimize your Airbnb listing by providing professional photography, writing an engaging description, and setting competitive prices.

  3. Cleaning and maintenance: Property management companies can provide cleaning and maintenance services to ensure your property is always in top condition for guests. They can also handle any necessary repairs or maintenance issues that arise.

  4. Key management: Property management companies can handle key exchanges with guests and ensure that keys are securely stored and returned after the stay.

  5. Pricing strategy: Property management companies

 

At Jacksonheim, we understand that managing an Airbnb property can be time-consuming and stressful. That’s why we offer a full management service that covers all aspects of managing your short-term rental property.

Our experienced team can optimize your Airbnb listing with professional photography, engaging descriptions, and competitive pricing to attract more guests. We can handle guest communication, check-ins and check-outs, and 24/7 guest support to ensure that your guests have a seamless and enjoyable experience.

We also provide cleaning and maintenance services to keep your property in top condition, as well as key management and pricing optimisation to maximise your rental income. With our comprehensive property management services, you can sit back and relax while we take care of everything for you.

Head Office Address

Jacksonheim Property Group
Ground Floor Unit, The Gate
4 Naval Street
Manchester
M4 6EW

Head Office Phone Number

+44 (0) 161 726 5059 

Whatsapp Number

+44 (0) 7454 751263

The Heim Enquiries

Speak to our friendly enquiries team

enquiries@jacksonheim.co.uk

The Heim Reservations

Discuss your booking with our friendly reservations team

reservations@jacksonheim.co.uk

The Heim Haus Rules

Get our latest offers at the boutique and stay up to date on everything Manchester.

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Investment enquiries 

Become an investment partner
investment@jacksonheim.co.uk

Interior design enquiries

Speak to one of our designers
interiors@jacksonheim.co.uk

Heimhost enquiries

Speak to us about management
heimhost@jacksonheim.co.uk

General enquiries

For anything else or just to say hello
enquiries@jacksonheim.co.uk

The Heim Enquiries

Speak to our friendly enquiries team

enquiries@jacksonheim.co.uk

The Heim Reservations

Discuss your booking with our friendly reservations team

reservations@jacksonheim.co.uk

The Heim Haus Rules

 
Investment enquiries 

Become an investment partner
investment@jacksonheim.co.uk

Interior design enquiries

Speak to one of our designers
interiors@jacksonheim.co.uk

Concierge enquiries

Speak to us about management
heimhost@jacksonheim.co.uk

General enquiries

For anything else or just to say hello
hello@jacksonheim.co.uk

 

Head Office Phone Number

+44 (0) 161 726 5059 

Meet the team

Head Office Address

Jacksonheim Property Group
Ground Floor Unit, The Gate
4 Naval Street
Manchester
M4 6EW

Get our latest offers at the boutique and stay up to date on everything Manchester.

[elfsight_cookie_consent id="1"]

Head Office Phone Number

+44 (0) 161 726 5059 

Meet the team

The Heim Enquiries

Speak to our friendly enquiries team

enquiries@jacksonheim.co.uk

The Heim Reservations

Discuss your booking with our friendly reservations team

reservations@jacksonheim.co.uk

The Heim Haus Rules

Investment enquiries 

Become an investment partner
investment@jacksonheim.co.uk

Interior design enquiries

Speak to one of our designers
interiors@jacksonheim.co.uk

Concierge enquiries

Speak to us about management
heimhost@jacksonheim.co.uk

General enquiries

For anything else or just to say hello
hello@jacksonheim.co.uk

 

Head Office Address

Jacksonheim Property Group
Ground Floor Unit, The Gate
4 Naval Street
Manchester
M4 6EW

Get our latest offers at the boutique and stay up to date on everything Manchester.

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Contact Us

Jacksonheim Property Group
Ground Floor Unit, The Gate
4 Naval Street
Manchester
M4 6EW

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